Refunds & Cancellation

At Blue Box Moving, we strive to ensure that every meal we serve meets your expectations. However, we understand that sometimes things don't go as planned. This Refunds & Cancellation Policy outlines the process for cancelling orders, requesting refunds, and how we handle such requests.

Refunds & Cancellation Policy

At BlueBox Moving, we strive to ensure that every move meets your expectations. However, we understand that sometimes things don’t go as planned. This policy outlines how to cancel orders, request refunds, and how we handle such requests.

1. Order Cancellations

1.1 Cancelling an Order

You may cancel your order, but it must be done within a limited time frame.

  • Moving Orders: Cancellations must be made at least 24 hours before your scheduled moving time. Once our crew is dispatched or your move is scheduled to begin, cancellation is no longer possible and your deposit will not be refunded.

1.2 How to Cancel

To cancel your order, contact us immediately via the BlueBox Moving website or by phone. If your order is eligible for cancellation, we will process it and you will not be charged the deposit.

1.3 Cancellation Fees

If you cancel with at least 24 hours’ notice, your deposit will be refunded in full. Cancellations made within 24 hours of your scheduled move are not eligible for a refund of the deposit.

2. Refunds

2.1 When Refunds Are Issued

Refunds are issued in the following circumstances:

  • Order Issues: Incorrect service, missing items, or significant issues with your move. Please contact us within 24 hours of your scheduled move.

  • Damaged or Unsatisfactory Service: If items are damaged or the service was unsatisfactory, we will investigate and may issue a partial or full refund.

All refunds are evaluated case-by-case and issued at our discretion.

2.2 How to Request a Refund

To request a refund, contact us at Daniel@blueboxmove.com, Karen@blueboxmove.com, by phone, or via our website contact form. Please include:

  • Your name

  • Order number

  • Description of the issue (photos for damaged items are helpful)

  • Preferred resolution (replacement or refund)

2.3 Refund Processing

Approved refunds are processed to the original payment method and may take 5–10 business days to appear in your account, depending on your payment provider.

3. Payment Information

  • Deposit: A $50 deposit is required to reserve your moving time slot. The deposit will be deducted from your final bill.

  • Accepted Payments: We accept cash and Zelle (to 347-572-3350 or Karen@blueboxmove.com).

  • Credit/Debit Cards: MasterCard, Visa, American Express, and Discover are accepted. A 3.5% processing feeapplies to all credit/debit card payments. Secure payment links are sent via Square.

  • No Deposit, No Dispatch: If the deposit has not been made, the van and crew will not dispatch.

  • Deposit Refunds: Deposits are only refundable if cancellation is made at least 24 hours before the scheduled moving time.

4. Bin Rentals Policy

4.1 Duration of Bin Rentals

  • Standard bin rental is 3–5 days.

  • Additional days beyond the initial period are charged at $5/day per bin or bundle cost.

4.2 Non-Returned Rental Bins

  • Bins not returned within the rental period are subject to a $15/bin replacement fee.

4.3 Card on File Requirement

  • To rent bins, customers must have a valid payment card on file with BlueBox Moving, set up via our client portal or customer service. This ensures a secure, efficient rental process.

By renting bins from BlueBox Moving, you agree to abide by all policies above. For any questions, please contact our customer service team.

5. Delivery and Move Issues

5.1 Delays

If your move is delayed due to unforeseen events (weather, traffic, high demand), please allow extra time. If a move is significantly delayed and unsatisfactory, you may be eligible for a refund or credit.

5.2 Incorrect Service

If you receive incorrect service, notify us immediately. We will correct the issue or offer a refund as appropriate.

5.3 Missed Move Window

If you miss your scheduled move window and we cannot complete the job, BlueBox Moving reserves the right to charge a fee or withhold your deposit.

6. Changes to Orders

Once a move is booked, we are unable to modify addresses, items, or times on short notice. To make changes, you may need to cancel (if possible) and place a new order.

7. Contact Us

For any questions about our Refunds & Cancellation Policy, Payment, or Bin Rentals, please contact:

BlueBox Moving
34-18 Northern Blvd
Queens, NY, 11101
Daniel@blueboxmove.com
Karen@blueboxmove.com

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